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Logitech Live Chat = https://support.logitech.com/en_us/chat-support
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1. Getting The Serial Number:
This is quite easy but can be difficult if you're not sure what you're doing. I like going to small YouTube reviews and getting the serials. You can use any method such as eBay or Craigslist.
2. Contacting Logitech:
The best method for contacting them is live chat. Emailing them is extremely counterintuitive and calling them has never really worked for me.
3. Talking To The Rep:
I'm a huge advocate of perfecting the character you perform as. While Logitech is not a hard company by any means, this still is a great thing to practice. When talking to the rep make sure to stay persistent. They'll ask you to do different troubleshooting methods. Keep saying that the product won't work. After awhile they'll determine that the product is defective or has an internal product they can't troubleshoot. Oscar Plz
Frequently Asked Questions:
Q: Does Logitech Bill?
A: No. I've ordered well over five products to my address without any repercussions.
Q: What Do I Do If Logitech Makes Me Download A Software?
A: To my knowledge this usually happens with wireless/bluetooth products. Just tell them that the device isn't being picked up by the software.
Q: What If I Can't Find A Serial?
Note: I have never tried SEing a webcam from Logitech so I can not help you. I know for expensive items they will make you ship it in just a disclaimer.
Live Chat Transcript Below:
Spoiler:
EMINEM A (28.05.2019, 11:16:54 AM): Hello! Thank you for reaching out to Logitech Support. I will be with you in a moment.
EMINEM A (28.05.2019, 11:18:41 AM): Hi. I understand that you are having issues with a G502.
EMINEM A (28.05.2019, 11:18:42 AM): Have you tried to fix the issue? If so, what have you tried?
Me (28.05.2019, 11:19:33 AM): Hello, I've tried plugging the mouse into many different ports a different PC and my wife's MacBook.
Me (28.05.2019, 11:20:32 AM): That's all
EMINEM A (28.05.2019, 11:20:43 AM): Does it light up?
Me (28.05.2019, 11:20:46 AM): No
Me (28.05.2019, 11:20:53 AM): It doesn't even show up in device manager
EMINEM A (28.05.2019, 11:21:34 AM): Alright
EMINEM A (28.05.2019, 11:21:40 AM): When and where did you purchase the unit?
Me (28.05.2019, 11:22:13 AM): Off of Amazon
Me (28.05.2019, 11:22:19 AM): and about four months ago
EMINEM A (28.05.2019, 11:22:44 AM): It might be an internal battery issue that we cannot troubleshoot from here, we can offer a replacement
EMINEM A (28.05.2019, 11:23:01 AM): If you want to proceed, we will need the serial number on the unit itself, shipping information and phone number
Me (28.05.2019, 11:23:46 AM): 1612LZ04DMC9
EMINEM A (28.05.2019, 11:29:39 AM): Thanks
EMINEM A (28.05.2019, 11:29:44 AM): Last but not least, please provide us with your shipping
EMINEM A (28.05.2019, 11:29:45 AM): address and phone number.
Me (28.05.2019, 11:30:05 AM): Phone Number: XXX-XXX-XXX
Me (28.05.2019, 11:30:13 AM): XXXXXX
Me (28.05.2019, 11:30:15 AM): XXXXX
Me (28.05.2019, 11:30:17 AM): XXXXX
EMINEM A (28.05.2019, 11:31:11 AM): Thanks
EMINEM A (28.05.2019, 11:31:15 AM): Give me one moment to place the order
Me (28.05.2019, 11:31:17 AM): Thank you aswell
EMINEM A (28.05.20
19, 11:33:44 AM): Alright.
EMINEM A (28.05.2019, 11:33:48 AM): We will send you a confirmation email once the replacement unit is ready to ship out.
EMINEM A (28.05.2019, 11:33:50 AM): It normally takes from 24 to 48 business hours
Me (28.05.2019, 11:33:57 AM): Ok thank you very much
Me (28.05.2019, 11:34:01 AM): Have a good one
EMINEM A (28.05.2019, 11:34:04 AM): No problem Steven
EMINEM A (28.05.2019, 11:34:06 AM): You too
EMINEM A (28.05.2019, 11:34:07 AM): Bye for now ]
TL;DR:
Get Serial Number, Live Chat, Free Item.[/hide]
